Principles of ISO 9001 certification
ISO 9001 certification is the world's most recognized quality management system. ISO 9001 provides effective processes that set the bar for product and service quality in accordance with the expectations of customers and other stakeholders.
What are the principles of ISO 9001 certification?
1) Customer focus. ISO 9001 certification focuses on improvement for the benefit of stakeholders and customers. It will help one maintain the customer, increase the customer base, ensures that their needs and expectations are communicated by monitoring throughout the organization.
2) Leadership. In order to achieve quality goals, leaders need to establish unity of purpose, which is to align their strategy, policies, procedures, and resources, which will lead to better coordination of the organization's processes. A culture of trust and integrity needs to be created, and people need to be given the resources, training, and authority they need.
3) Involvement. Involve people at all levels to increase efficiency. This can be done by making employees aware of their needs in the organization, sharing knowledge and experience, recognizing people's contributions, training and improvement.
4) Process approach. When actions are clear, they are easy to follow and the effectiveness of the result obtained increases.
5) Improvement. Optimization is important for an organization to maintain current levels of performance and further development.
6) Evidence-based decision making. Decisions must be based on data evaluation, this will help make better decisions.
7) Relationship Management. Relationship management with relevant stakeholders, such as suppliers, can be achieved by maintaining a well-managed supply chain that provides a steady flow of products and services by identifying the stakeholder relationships that need to be managed.
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